Marc Anthony apologizes, provides refunds after disastrous digital live performance is ruined by technical difficulties

Marc Anthony apologizes, offers refunds after disastrous virtual concert is ruined by technical difficulties

2021-04-19 22:31:58

Marc Anthony was compelled to reschedule a extremely anticipated digital live performance after technical difficulties prevented it from occurring. 

The singer additionally issued an apology on social media after followers who purchased tickets waited hours to in the end be advised that his “Una Noche” live performance, which they paid cash to attend, wouldn’t be occurring on Saturday, April 17 as scheduled. 

“To begin with, I wish to say thanks from the underside of my coronary heart to the unprecedented quantity of followers from all around the world that attempted to log in to look at my live performance tonight and weren’t in a position to be a part of as a result of overwhelming demand that induced an entire collapse of the streaming platform,” the artist wrote after 1:00 a.m. ET on the evening.

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Billboard reviews that the live performance was marketed worldwide as beginning at 8 p.m. ET marking the singer’s first and solely stay efficiency for the reason that starting of the coronavirus pandemic compelled many touring musicians and comics to search out extra inventive methods to work. Though no official numbers have been launched, the outlet reviews that roughly 100,000 tickets have been bought for folks to entry the present on streaming service Maestro, which beforehand performed house to digital reveals for Billie Eilish and Tim McGraw.

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Marc Anthony was compelled to apologize and refund folks for a digital live performance that was unable to occur on account of technical difficulties. 
(Paras Griffin/Getty Photos)

Viewers rapidly discovered once they tried to log in on the correct time that one thing was incorrect. By 9:30 p.m. ET, the singer’s title grew to become a trending matter on Twitter. 

An hour and a half late, Anthony tweeted: “The live performance hasn’t began but. We’re experiencing a delay with Maestro, the streaming platform.”

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Followers have been clearly upset till he launched his full assertion hours later letting the viewers know that the present wasn’t going to occur. 

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“I’m deeply sorry for this expertise failure that sadly was out of our management,” the assertion concludes. “You may relaxation assured that I’m doing every thing in my energy to guarantee that the people who spent their hard-earned cash have the chance to see the present as quickly as attainable and can make it best for you all.”

Fortuantely, Anthony took to Twitter once more on Monday to make good on his promise and announce that refunds can be issued to everybody who purchased a ticket and {that a} recorded model of the live performance can be uploaded totally free on his YouTube web page. 


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Supply by [tellusdaily.com]