Southwest Airways canceled her complete household’s flights they usually missed her marriage ceremony day

2021-10-13 23:06:53

(CNN) — What was presupposed to be a big day over the weekend as an alternative turned an emotional curler coaster for a bride whose household could not attend her marriage ceremony after Southwest Airways canceled hundreds of flights across the nation.

Kimberli Romano and Kyle Hlavaty reside in Chicago, together with most of her household. The couple flew to Las Vegas for his or her weekend marriage ceremony on Wednesday, October 6, and did not have any points.

A bridesmaid’s flight was delayed Friday. Nevertheless it wasn’t till Saturday morning, the day earlier than the marriage, that the couple turned involved Romano’s mother and father would not make it.

Hlavaty’s pal was presupposed to be on the identical flight as Romano’s mother and father from Chicago Halfway Worldwide Airport. He referred to as to inform the couple his flight had been canceled, and he did not know what was occurring as a result of he was nonetheless on maintain with customer support.

“So, I name my mother and father instantly and informed them double-check all the things as a result of we simply acquired notification that the flight was canceled,” she stated. “And, in fact, it seems that it was, and I used to be freaking out. I used to be so emotional.

“That was most likely probably the most tough issues I’ve ever needed to do was to get married with out my mother and father.”

Southwest stated quite a lot of points precipitated the weekend cancellations, together with dangerous climate and a short downside on the Air Site visitors Management middle in Jacksonville, Florida. These issues precipitated minimal disruptions at different airways, and Southwest admitted to workers Monday that issues cascaded uncontrolled as a result of it lacks enough staffing.

CNN has reached out to Southwest Airways for remark.

Two years of planning, one venue change

Romano and Hlavaty acquired engaged October 2019. The couple began planning instantly for an October 2021 marriage ceremony, and it was initially presupposed to be close to Chicago.

With all the things being so fluid as a result of pandemic, the couple rethought their plans in March 2020 and opted for a smaller ceremony with 18 friends in Overton, Nevada, about 60 miles east of Las Vegas.

Kimberli Romano and her husband Kyle Hlavaty.

Kimberli Romano and her husband Kyle Hlavaty.

Onyx & Arrow Pictures

Romano’s household checked out flying into neighboring airports in Phoenix, Los Angeles and San Diego — something that will get them within the normal neighborhood, however to no avail.

“Everybody was scrambling. Kyle and I had been scrambling to attempt to discover flights. We clearly could not get anybody on the telephone. We truly went to the Las Vegas airport to attempt to speak to an agent to see what we might do.

“It is insufferable for lots of people,” she stated. “And it is very, very disappointing. I’ve defended Southwest for therefore lengthy and been a loyal buyer of theirs for therefore lengthy, and the best way we had been handled on the airport — they had been so impolite and disrespectful and had completely no regret for something. It is very upsetting.”

Romano was capable of get her mother and father on a scheduled flight out of Milwaukee for Sunday morning at 6 however discovered at midnight that even that flight had been canceled, as effectively.

Other than Hlavaty’s mother and aunt, who had flown to Las Vegas earlier within the week, the couple did not have any household current. Her mother and father watched by way of FaceTime as their daughter walked down the aisle.

“Service was spotty as a result of we had been up within the mountains and all the things, however my mother stated that she was capable of see most of it,” Romano stated. “She could not hear something however she might see most of it.”

Over 2,000 miles away from residence

The couple thought-about suspending the marriage, however her mother and father inspired them to proceed.

“We had been backwards and forwards on it about what to do,” she stated. “However then, this was what we had been working so laborious for. That is what we had saved for therefore lengthy for.”

Not having her household current on her marriage ceremony means was heartbreaking for Romano. The newlyweds plan to rejoice once more after they return from their honeymoon, however she stated it will not be the identical.

“There’s truthfully nothing that they (Southwest Airways) can try this’s going to make up for what’s already been misplaced, what’s been taken from me, basically,” she stated. “You understand, these are reminiscences that may’t get replaced by simply having one other.”

She nonetheless desires an apology.

“I am certain that I am not the one one that’s been massively inconvenienced by what occurred over the weekend,” she stated. “I am in search of a honest apology extra so than the rest. Cash’s cash. Cash does not carry reminiscences again.”

The pair are in California proper now and have plans to make their means again to Chicago by automobile subsequent Tuesday.

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