Facebook Moderators Pressured to Return to Hyderabad Office Despite COVID-19 Concerns: Report

Facebook moderators had been reportedly pressured by their employer Genpact to return to workplace regardless of security considerations over the continued coronavirus-induced pandemic. Genpact, a third-party contracting agency that handles Facebook’s moderation operations, has reportedly been asking its staff to return to its workplaces in Hyderabad as early as July. Genpact claimed that almost all elements of Facebook’s moderation providers wanted be carried out in workplace due to privateness points and different technical hurdles. The report additionally cited some senior moderators from the agency who mentioned that their jobs had been in danger in the event that they selected not to return to the office.

According to a report by Rest of World, Genpact requested staff to return to the workplace positioned in Hyderabad’s tech hub, HITEC City. Genpact is without doubt one of the companies that Facebook outsources to maintain its moderation operations world wide. The agency employs shut to 1,600 Facebook moderators, as per the report.

Claiming that Facebook’s moderation providers wanted to be taken care of whereas working from workplace due to privateness and technical considerations, Genpact advised Rest of World that in-office work was executed voluntarily. “To make this manageable, safe, and clear, employees need to sign a weekly form that asks them to voluntarily agree to this,” a Genpact spokesperson mentioned.

The publication additionally spoke to 4 present and former Genpact staff, who anonymously mentioned that moderators had been requested to return to workplace as early as July to “to tackle sensitive content, including posts involving child exploitation, suicide, and other matter that could lead to real-world harm.” India had imposed strict lockdown guidelines between March to May as a safety measure in opposition to COVID-19. By July, the nation had entered its second part of unlock, Unlock 2.0, when sure restrictions had been eased however lockdown measures had been nonetheless imposed in containment zones and night time curfews had been nonetheless in impact in most areas.

The report additionally cited a senior moderator at Genpact who mentioned that staff had been knowledgeable that their jobs could possibly be in danger ought to they select not to return to workplace. “The operations team told them these are important orders. There’s a threatening factor behind [it]. People are forced to go to work, even if they are not happy to,” mentioned the moderator. Gadgets 360 reached out to Genpact for a response (see firm assertion under).

Back in August, Facebook allowed its company staff (non-third get together) to proceed to work at home till July 2021 due to the pandemic and can give them $1,000 (roughly Rs. 75,000) for residence workplace wants. Other tech giants together with Google have additionally taken related steps to guarantee worker security.

A Facebook spokesperson advised Gadgets 360, “Our focus for reopening any office is on how it can be done in a way that keeps our reviewers safe. To do this we are putting strict health and safety measures in place, making sure they’re followed, and addressing and disclosing any confirmed cases of illness.”

Update (7:30pm IST): Facebook issued a clarification that disagrees with the report. The firm advised Gadgets 360 that “all reviewers currently working in-office in India have done so on an opt-in basis. Anyone wishing to continue working from home has been able to do so with no impact on their pay and benefits.Facebook and our partners are meeting or exceeding guidance on maintaining a safe workspace and a wide variety of additional health and safety measures are put in place for anyone returning to the office.”

It additionally added that “some types of content can only be done by reviewers in-office and that review is important to keeping our platforms safe.”

(9:55pm IST): Genpact issued a clarification saying that returning to workplace was “strictly voluntary” and that staff wouldn’t see any affect on pay or advantages. Here’s the total assertion from a Genpact spokesperson:

Since the start of COVID-19, we’ve prioritised worker security above all else and we’ll proceed to achieve this. There is a really small inhabitants of staff in India who’ve opted-in to voluntarily return to the workplace to present crucial content material moderation providers. We proceed to reinforce that that is strictly voluntary and staff deciding not to return to the workplace will see no affect by any means on advantages, pay, or standing. While that is restricted to a small proportion of total staff, we proceed to take additional steps to be certain that that is clear and correctly understood.


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