ICICI Bank Is Down, Making Debit Card and UPI Transactions Fail for Many of Its Customers in India

ICICI Bank is down and netbanking, debit card transactions, in addition to UPI transactions will not be working for many shoppers in India. Many affected prospects have raised complaints towards the outage on social media. While a number of persons are not in a position to make any transactions via ICICI Bank’s internet banking service, some of them will not be even receiving a one-time password (OTP) for their transactions. It’s attainable that it’s because of a sudden enhance in demand due to e-commerce gross sales; or it may very well be another matter totally, which can play havoc with buyers attempting to take benefit of these gross sales, as ICICI is one of the largest banks in India. At the time of writing, the ICICI Bank assist crew is but to reply to buyer complaints.

Update October 16, 7.50pm: ICICI Bank seems to have resolved the difficulty though some customers are nonetheless reporting error messages. Gadgets 360 has additionally contacted the financial institution, which has not given an official assertion on the matter.

As per the small print available on downtime monitoring web site DownDetector.in, preliminary stories across the connectivity points with ICICI Bank cropped up in the morning, although the complaints reached a peak at round 1:30pm.

ICICI Bank web site is not accessible by many shoppers


Several affected prospects reported points with the ICICI Bank web site and its iMobile app on Twitter. In some situations, individuals weren’t in a position to obtain OTPs for their transactions. Similar has been the case with UPI and IMPS transfers. Some customers have additionally reported that the ICICI Bank servers had been down since Thursday night.


Gadgets 360 was in a position to independently confirm the problems reported by numerous ICICI Bank prospects. The financial institution’s website was even inaccessible on the time of submitting this story. We tried netbanking, debit card funds, and UPI funds on common websites platforms like Amazon, Swiggy, and Zomato, in addition to P2P UPI transfers, and obtained the next alert in the latter case: “No response from CBS”.

ICICI Bank didn’t instantly reply to a request for remark.

The outage of ICICI Bank comes on the time when Amazon has kicked off its Great Indian Festival sale. Under the sale, which is dwell for Prime members and is starting for common prospects from Saturday, prospects utilizing Amazon Pay ICICI card can avail extra cashback. Flipkart can also be working its Big Billion Days sale on the identical time, which may also be affected in an identical method. However, at this level, it’s not clear if there may be any connection between the 2 occasions — whether or not it is as a result of of Amazon sending a spike in demand, or if the financial institution has ended up taking part in spoilsport with the sale as an alternative.

Flipkart, Amazon have glorious iPhone 11, Galaxy S20+ sale gives, however will they’ve sufficient inventory? We mentioned this on Orbital, our weekly know-how podcast, which you’ll be able to subscribe to by way of Apple Podcasts, Google Podcasts, or RSS, download the episode, or simply hit the play button under.

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